What is a customer for the Weatherdock AG?
- Our customers are the most important people for us, in our offices or on the phone.
- Our customers are not depended on us. We are dependent on them!
- Our customers cannot interrupt our work, they are our work. We do not doing them a favor by serving them, they are doing us a favor be allowing us to do so.
- Our customers are not outsiders to our business, they are part of it.
- Our customers are not cold statistic names or file cards or ledger sheets. They are flesh and blood buman beings with needs and emotions like our own.
- Our customers are not people to argue with, nobody ever won an argument against a customer.
- Our customers are people who bring us their wants. It is our job to fill these efficiently and courteously.
- Our customers do require highest attentions
- We so answer questions and e-mails detailled and immediately. (With that we differentiate from the competition)
- We call back instead/and explain the issue also by email.
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